1. Who this statement applies to
This Privacy Statement explains how CouponCouch.com ("CouponCouch", "we", "us" or "our") handles personal information from website visitors, consumers who join our update list, business representatives who express interest, and people who contact us. It is intended to reflect the principles of Ghana's Data Protection Act, 2012 (Act 843).
2. Information we collect
Depending on how you use the site, we may collect:
- your name, email address and WhatsApp or telephone number;
- your preferred communication channel and deal interests;
- business name, business type, category, location, website or social profile, contact person's role and proposed offer details;
- records of your consent, submissions and communications with us;
- basic technical and security information such as date and time of submission and, where enabled by our hosting provider, IP address, browser/device type and server logs.
Please do not send payment-card details, passwords, national identification numbers, medical information or other sensitive personal data through these forms.
3. Why we use your information
We use personal information to:
- send launch news, coupons, discounts and special offers where you have consented;
- tailor updates to the categories you selected;
- respond to questions, support requests and opt-out requests;
- review and follow up on business expressions of interest;
- verify businesses and proposed offers before publication;
- protect the website, prevent spam or misuse, keep records and comply with law;
- understand and improve the service using aggregated or de-identified information.
4. Our basis for processing
We rely primarily on your consent for promotional WhatsApp and email communications. We may also process information where necessary to respond to your request, take steps toward a business arrangement, meet a legal obligation, or pursue a legitimate operational or security interest in a way that respects your rights.
5. Marketing choices and withdrawal
You choose whether to receive WhatsApp updates, email updates or both. Consent is voluntary and is not a condition for browsing the site. You may withdraw consent at any time by replying STOP to a CouponCouch WhatsApp message, using an unsubscribe link when provided, or sending a request through our contact page or WhatsApp number. Withdrawal does not affect processing already lawfully completed.
6. When we share information
We do not sell your personal information. We may share limited information with service providers that help us host the website, store submissions, deliver communications, maintain security or provide professional advice. They should use the information only for the authorised service and protect it appropriately. We may disclose information when required by law, a court or regulator, to investigate fraud or security issues, or as part of a business transfer subject to appropriate safeguards.
We will not ordinarily give your personal contact details to a participating business merely because you viewed or claimed a deal. If a deal requires direct contact or redemption with a business, you decide what information to provide to that business, and its own privacy practices apply.
7. International services
Some hosting, messaging, analytics or technology providers may process information outside Ghana. Where this occurs, we will take reasonable steps to use reputable providers and appropriate contractual, technical or organisational safeguards as required.
8. Retention
We keep information only for as long as reasonably needed for the purposes described above, our legal or record-keeping obligations, and the resolution of disputes. Marketing contact information is kept until you unsubscribe or it is no longer useful, subject to a limited suppression record so we can respect your opt-out. Unsuccessful business-interest records will normally be reviewed for deletion or anonymisation within 24 months unless continued contact is agreed or the law requires longer retention.
9. Security
We use reasonable administrative and technical safeguards designed to protect personal information, including restricted access, protected server-side storage and anti-spam controls. No internet transmission or storage system is completely secure. If you believe information has been compromised, contact us promptly.
10. Your rights
Subject to applicable law, you may ask us to confirm whether we hold your personal information, access it, correct inaccurate or incomplete information, object to or restrict certain processing, withdraw consent, or request deletion where appropriate. We may need to verify your identity before acting. You may also raise a concern with Ghana's Data Protection Commission.
11. Children
The subscription and business-interest forms are intended for people aged 18 or older. If you are under 18, do not submit personal information without the involvement and permission of a parent or legal guardian. If we learn that we collected a child's information inappropriately, we will take reasonable steps to delete it.
12. Cookies and local storage
This launch site does not set advertising cookies. It uses essential browser session storage to remember when you dismiss or complete the subscription popup during your browsing session. Our hosting provider may process essential server logs for security and operation. If analytics or advertising technologies are introduced later, we will update this statement and, where required, request consent before using them.
13. Third-party links
The site links to WhatsApp, Facebook, Instagram, TikTok and may later link to participating businesses. Those services are independent and their privacy terms apply when you visit them.
14. Changes to this statement
We may update this statement as the platform, law or our practices change. The effective date at the top will show the latest revision. Material changes affecting existing marketing consent will be communicated where appropriate.
15. Contact us
For privacy questions or to exercise your rights, contact CouponCouch.com by WhatsApp at +233 26 687 8632. Please write “Privacy Request” in your message. You may also use our contact page.